Terms of Service

Effective Date: July 23, 2026
Last Updated: July 23, 2026

These Terms of Service govern your access to and use of poppabearmobilemechanic.com, including its pages, forms, content, and website-based communication features.

The website is owned and operated by Poppa Bear Mobile Mechanic (“Poppa Bear Mobile Mechanic,” “we,” “us,” or “our”).

By accessing or using the website, you agree to these Terms of Service. Do not use the website if you do not agree to these terms.

1. Website Purpose

The website provides general information about Poppa Bear Mobile Mechanic and its mobile automotive services, which may include:

Vehicle diagnostics;
Vehicle maintenance;
Brake services;
Starting and charging services;
Cooling-system repairs;
Suspension and steering services;
Vehicle inspections;
Roadside assistance;
Fleet service.

The website also allows visitors to contact us, request information, and request a quote or service evaluation.

Website content is provided for general informational and business-contact purposes. It is not a substitute for an in-person vehicle inspection, professional diagnosis, written estimate, work authorization, or separate service agreement.

2. Eligibility and Acceptable Use

You may use the website only for lawful purposes.

You agree not to:

Use the website in violation of any law or regulation;
Submit false, misleading, fraudulent, or unauthorized requests;
Impersonate another person or misrepresent your authority;
Attempt to gain unauthorized access to the website or connected systems;
Introduce malware, viruses, malicious code, or harmful technology;
Interfere with the operation, security, or availability of the website;
Scrape, copy, harvest, or extract website content or user information through automated means without permission;
Use the website to harass, threaten, defraud, or harm another person;
Submit another person’s private information without authorization;
Use website content to create a misleading affiliation with Poppa Bear Mobile Mechanic.

We may restrict or terminate website access when we reasonably believe these terms have been violated.

3. Quote and Service Requests

Submitting a contact form, quote request, email, text message, or other inquiry does not:

Create a mechanic-client, contractor-client, or other binding service relationship;
Guarantee that we will accept the requested work;
Guarantee service availability;
Guarantee a particular appointment or arrival time;
Create a final diagnosis or estimate;
Authorize repairs;
Guarantee that a vehicle can be repaired at its current location.

A service relationship begins only after Poppa Bear Mobile Mechanic accepts the request and the parties agree upon the applicable service, authorization, pricing, payment, and other material terms.

We may decline a request based on location, availability, vehicle condition, safety concerns, equipment requirements, service limitations, weather, road conditions, parts availability, or other reasonable considerations.

4. Accuracy of Submitted Information

You are responsible for providing complete and accurate information, including:

Your identity and contact information;
Vehicle year, make, model, and relevant condition;
Vehicle location;
Symptoms or warning indicators;
Prior repairs or known damage;
Access restrictions;
Safety hazards;
Ownership or authorization to request service.

Incomplete or inaccurate information may delay service, affect an estimate, prevent proper preparation, or result in cancellation of the request.

You represent that you own the vehicle or have permission from the owner to request inspection, diagnosis, maintenance, repair, or roadside service.

5. Estimates, Quotes, and Pricing

Unless expressly identified as a final written quote, information provided through the website, telephone, email, or text message is preliminary and may be based on limited information.

An estimate may change after:

Inspecting or diagnosing the vehicle;
Identifying concealed damage or additional problems;
Confirming the correct parts, fluids, equipment, or procedures;
Determining that the information originally provided was incomplete or inaccurate;
Encountering seized, corroded, damaged, modified, missing, or inaccessible components;
Discovering conditions that affect safety or the scope of work.

No website statement creates a fixed price unless Poppa Bear Mobile Mechanic expressly confirms that price in an applicable written estimate or service agreement.

Taxes, parts, materials, diagnostic charges, service-call charges, travel charges, emergency-service charges, disposal charges, and other applicable costs may be addressed separately before work is authorized.

6. Vehicle Diagnosis and Repair Limitations

Automotive symptoms can have multiple causes. A warning light, noise, leak, starting problem, overheating condition, braking concern, or drivability problem cannot always be conclusively diagnosed from an online form, telephone conversation, photograph, video, or customer description.

Website content does not guarantee:

A particular diagnosis;
That a repair will be suitable for every vehicle;
That all vehicle conditions will be identified during a limited inspection;
That a vehicle is safe to drive;
That mobile repair is appropriate or possible;
That parts will be immediately available;
That a repair will eliminate every symptom or unrelated condition.

Do not drive or operate a vehicle that may be unsafe. If there is an immediate danger, collision, fire, medical emergency, hazardous roadway condition, or threat to public safety, call 911 or the appropriate emergency authority.

7. Mobile-Service Location Requirements

Mobile automotive work requires a location that is reasonably safe, lawful, accessible, and suitable for the requested service.

We may refuse, postpone, relocate, or discontinue service when conditions include:

Active traffic or an unsafe roadway;
Insufficient working space;
Unstable, steep, soft, flooded, or unsuitable ground;
Dangerous weather;
Fire, fuel, electrical, chemical, environmental, or other hazards;
Unrestrained animals;
Threatening or abusive conduct;
Inadequate lighting or access;
Property restrictions;
Conditions that would violate law or create unreasonable risk.

The customer is responsible for obtaining permission from the property owner, landlord, business, parking facility, homeowners’ association, or other controlling party where necessary.

Service-area references on the website describe general areas in which service may be available. They do not guarantee service at every address or establish a physical office in each listed city.

8. Separate Service Agreements

These Terms of Service principally govern use of the website.

Actual inspections, diagnostics, repairs, maintenance, roadside assistance, fleet work, payments, parts, warranties, authorizations, cancellations, and other automotive services may be governed by a separate estimate, invoice, work order, authorization, warranty, disclosure, or service agreement.

When a separate written agreement conflicts with these website Terms of Service regarding an actual service transaction, the separate written agreement controls for that transaction.

9. Communications Consent

By submitting a request and providing your contact information, you authorize us to respond using the contact method you provided, including telephone, email, or text message.

Communications may concern:

Your inquiry;
Requested service;
Vehicle details;
Estimate information;
Appointment coordination;
Arrival or scheduling updates;
Transactional follow-up.

Marketing calls, emails, or text messages will be sent only as permitted by applicable law and subject to any required consent.

Consent to receive automated or marketing communications is not a condition of purchasing services. Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP.

10. Intellectual Property

The website and its original content—including text, page designs, graphics, branding, logos, service descriptions, photographs, videos, and other materials—are owned by or licensed to Poppa Bear Mobile Mechanic and are protected by applicable intellectual-property laws.

You may view and print reasonable portions of the website for personal, noncommercial use.

You may not, without prior written permission:

Reproduce or republish substantial website content;
Modify, sell, license, distribute, or commercially exploit website materials;
Remove copyright, trademark, or ownership notices;
Use the Poppa Bear Mobile Mechanic name, logo, or branding in a misleading manner;
Suggest sponsorship, endorsement, partnership, or affiliation where none exists.

11. Third-Party Content and Links

The website may link to third-party websites or services for convenience, including maps, social-media platforms, communication tools, or payment services.

We do not control or endorse all third-party content and are not responsible for the availability, accuracy, security, privacy practices, products, services, or conduct of third parties.

Your use of a third-party website or service is governed by that third party’s terms and policies.

12. Website Availability and Changes

We may update, modify, suspend, restrict, or discontinue any portion of the website at any time.

We do not guarantee that:

The website will always be available;
Website operation will be uninterrupted or error-free;
Every defect will be corrected immediately;
Information will always be current or complete;
The website will be compatible with every browser or device.

Service descriptions, service areas, hours, availability, and website features may change.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

POPPA BEAR MOBILE MECHANIC DISCLAIMS ALL WARRANTIES REGARDING THE WEBSITE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that website information is sufficient to diagnose, repair, maintain, inspect, or determine the safety of any vehicle.

Nothing in this section disclaims a warranty that cannot lawfully be excluded or any express written warranty separately provided for an actual service or part.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POPPA BEAR MOBILE MECHANIC AND ITS OWNERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO:

Use of or inability to use the website;
Reliance on general website information;
Website interruptions or errors;
Unauthorized access to or alteration of transmissions;
Third-party websites or services;
Information submitted through the website.

This website limitation does not override obligations or liabilities established in a separate written service agreement and does not exclude liability that cannot legally be limited.

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, the exclusions and limitations apply only to the extent permitted by law.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Poppa Bear Mobile Mechanic and its owners, employees, contractors, and representatives from third-party claims, liabilities, losses, damages, and reasonable expenses arising from:

Your unlawful misuse of the website;
Information you submit without authorization;
Your infringement of another person’s rights;
Your material violation of these Terms of Service.

This provision does not require indemnification for conduct for which indemnification cannot lawfully be required.

16. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how information submitted through the website may be collected, used, and disclosed.

The Privacy Policy is incorporated into these Terms of Service by reference.

17. Governing Law and Venue

These Terms of Service are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Subject to applicable law and any controlling agreement, legal proceedings arising solely from website use shall be brought in a court of competent jurisdiction located in Tennessee.

Nothing in this section deprives a consumer of protections or remedies that cannot lawfully be waived.

18. Severability

If any provision of these Terms of Service is held invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

19. No Waiver

A delay or failure by Poppa Bear Mobile Mechanic to enforce a provision does not waive the right to enforce that provision or any other provision later.

20. Entire Agreement for Website Use

These Terms of Service and the Privacy Policy constitute the entire agreement concerning general use of the website.

They do not replace an estimate, work order, invoice, repair authorization, warranty, fleet agreement, or other agreement governing actual automotive services.

21. Changes to These Terms

We may update these Terms of Service periodically.

Updated terms will be posted on this page with a revised “Last Updated” date. Your continued use of the website after updated terms are posted constitutes acceptance of those changes.

22. Contact Information

Questions about these Terms of Service may be directed to:

Poppa Bear Mobile Mechanic
Attn: Tim Caster
948 Eslinger Ct
Kodak, Tennessee 37764

Phone: (865) 287-7578
Email: tim@poppabearmobilemechanic.com
Website: poppabearmobilemechanic.com