Privacy Policy
Effective Date: July 23, 2026
Last Updated: July 23, 2026
Poppa Bear Mobile Mechanic respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how Poppa Bear Mobile Mechanic (“Poppa Bear Mobile Mechanic,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through poppabearmobilemechanic.com and through communications related to the website.
By accessing the website or submitting information through it, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you:
- Request a quote;
- Submit a contact or service-request form;
- Call, email, or otherwise contact us;
- Request mobile mechanic or roadside assistance services;
- Communicate with us about a vehicle, service location, appointment, estimate, or repair;
- Subscribe to or consent to receive communications from us.
Depending on how you interact with us, this information may include:
- Full name;
- Telephone number;
- Email address;
- Service address, location, or ZIP code;
- Vehicle information;
- Type of service needed;
- Details contained in your message;
- Preferred contact method;
- Appointment or service-request information;
- Records of communications with us.
Please do not submit Social Security numbers, financial account credentials, medical information, or other highly sensitive information through the website’s general contact forms.
2. Information Collected Automatically
When you visit the website, certain information may be collected automatically through cookies, pixels, analytics tools, log files, or similar technologies. This information may include:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Referring website or source;
- Pages viewed;
- Links or buttons selected;
- Date and time of access;
- Approximate geographic area;
- Website usage and performance information.
This information helps us operate the website, understand how visitors use it, identify technical problems, improve website performance, and evaluate our marketing.
3. Cookies and Similar Technologies
The website may use cookies and similar technologies to:
- Keep the website functioning properly;
- Remember preferences;
- understand website traffic and usage;
- Measure advertising or campaign performance;
- Improve website design, content, and customer experience;
- Support forms, communications, and other website features.
Your browser may allow you to block or delete cookies. Blocking certain cookies may affect how some parts of the website function.
Where legally required, we will obtain consent before using nonessential cookies or similar tracking technologies.
4. How We Use Personal Information
We may use information collected through the website to:
- Respond to questions and service requests;
- Determine whether a requested service is available;
- Prepare or discuss an estimate or quote;
- Contact you regarding your request;
- Coordinate mobile service, roadside assistance, diagnostics, maintenance, inspections, or repairs;
- Communicate about appointment timing, service locations, vehicle information, or changes;
- Provide customer support;
- Maintain business and communication records;
- Improve the website and our services;
- Protect the website, our business, our customers, and others from fraud, misuse, or security threats;
- Comply with applicable laws, regulations, legal processes, and governmental requests;
- Enforce our agreements and policies;
- Send promotional communications where permitted by law and where any required consent has been obtained.
We will not use your personal information in a materially different manner without providing appropriate notice or obtaining consent when required.
5. Telephone Calls and Text Messages
When you provide a telephone number and request that we contact you, you authorize Poppa Bear Mobile Mechanic to contact you regarding your inquiry, quote request, appointment, requested service, or customer relationship.
Communications may include calls or text messages concerning:
- Your service request;
- Questions about your vehicle;
- Estimate or quote information;
- Scheduling and arrival information;
- Appointment confirmations or reminders;
- Service updates;
- Follow-up communications.
Consent to receive automated or marketing calls or text messages is not a condition of purchasing services. Marketing messages will be sent only where permitted by law and after any legally required consent has been obtained.
Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP or contacting us using the information below.
An opt-out request may not prevent nonmarketing communications that are necessary to respond to an active service request, complete a transaction, address safety concerns, or provide information you specifically requested.
6. Email Communications
We may send emails related to an inquiry, requested estimate, appointment, service, transaction, or ongoing customer relationship.
Where legally permitted, we may also send occasional promotional emails. Promotional emails will include an available method for unsubscribing. Unsubscribing from marketing emails does not prevent us from sending transactional or service-related messages.
7. How We Disclose Information
We may disclose personal information to third parties when reasonably necessary to operate the website or provide requested services, including:
- Website hosting and technology providers;
- Customer relationship management and communication-platform providers;
- Form-processing and data-storage providers;
- Email, telephone, and text-message service providers;
- Analytics, advertising, and website-performance providers;
- Payment processors, if online payments are made available;
- Professional advisers, including attorneys, accountants, and insurers;
- Contractors or service providers assisting with an authorized customer request;
- Government agencies, courts, law-enforcement authorities, or other parties when required by law.
These providers may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted by their agreements and applicable law.
We may also disclose information:
- To protect the rights, property, safety, or security of Poppa Bear Mobile Mechanic, our customers, website users, or others;
- To investigate suspected fraud, misuse, illegal conduct, or security incidents;
- In connection with a merger, sale, reorganization, financing, transfer of assets, or similar business transaction;
- With your direction or consent.
8. Sale and Targeted Advertising
Poppa Bear Mobile Mechanic does not sell personal information for money.
Certain analytics or advertising technologies may constitute “sharing,” “targeted advertising,” or a “sale” under some state privacy laws, depending on how those terms are defined. Where applicable, eligible consumers may have the right to opt out of such processing.
Requests may be submitted using the contact information provided below.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to inquiries;
- Provide requested services;
- Maintain service and business records;
- Complete transactions;
- Resolve disputes;
- Enforce agreements;
- Meet tax, accounting, insurance, legal, and regulatory obligations;
- Protect against fraud, claims, or security incidents.
Retention periods may vary according to the type of information and the reason it was collected.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, website, email system, text-message system, or electronic storage method is completely secure. We cannot guarantee absolute security.
11. Your Privacy Rights
Depending on your state of residence and whether a particular law applies to Poppa Bear Mobile Mechanic, you may have the right to:
- Confirm whether we process your personal information;
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request a portable copy of certain information;
- Opt out of certain targeted advertising, profiling, or sales of personal information;
- Withdraw consent where processing is based on consent;
- Appeal certain decisions concerning a privacy request;
- Be free from unlawful discrimination for exercising applicable privacy rights.
These rights are subject to legal exceptions, verification requirements, and the applicability of the relevant law.
To submit a request, contact us using the information below. Please describe your request clearly and provide enough information for us to verify your identity. We may request additional information where reasonably necessary to protect your information from unauthorized disclosure.
Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
12. Children’s Privacy
The website and services are intended for adults seeking automotive services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
A parent or legal guardian who believes a child has submitted personal information may contact us to request its deletion.
13. Third-Party Websites and Services
The website may contain links to third-party websites, maps, social-media platforms, payment providers, or other external services.
We do not control and are not responsible for the privacy, security, content, or practices of third parties. Review the privacy policies of third-party services before providing information to them.
14. Do Not Track and Preference Signals
Some browsers offer “Do Not Track” settings. Because no uniform industry standard currently governs all Do Not Track signals, the website may not respond to them in every instance.
Where required by applicable law and supported by our systems, we will process recognized browser-based opt-out preference signals.
15. Information About Other People
Do not provide another person’s personal information unless you have authority or permission to do so. By submitting information concerning another individual, vehicle owner, customer, employee, or driver, you represent that you are authorized to provide that information for the requested purpose.
16. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted constitutes acknowledgment of the revised policy.
17. Contact Us
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
Poppa Bear Mobile Mechanic
Attn: Tim Caster
948 Eslinger Ct
Kodak, Tennessee 37764
Phone: (865) 287-7578
Email: tim@poppabearmobilemechanic.com
Website: poppabearmobilemechanic.com